Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
We are a Bulk billing practice.
Patients with a valid Medicare card are eligible for bulk billing. There are fees for allied health services and specialist consultations, which may vary depending on the complexity of the service or treatment.
Services excluded from bulk billing include:
- WorkCover
- RHCA Medicare cardholders
- Procedures
- Cervical screenings
- Pre-employment medical assessments
- Medical/other reports
- Skin cancer checks
- Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
- Cosmetic Treatment’s
- Urine Drug screening
- Allied Health services
- Transfer of History
Further information is available at time of booking and on our website. Payment is required on the day.
WE HAVE REVERTED TO BULK BILLING FOR ALL PATIENTS AT THE CLINIC.
*Important Notice
Dr Gannoruwa will be transitioning to Mixed Billing from 12th March 2024. Bulk Billing will be available for children <18 years old, and healthcare card/pension card concession holders.
*All Workcover and TAC patients must pay on the day until their insurer provides a claim number to the practice.
*Other out-of-pocket fees might be applicable to:
- Home visits
- Discount home visits (for pensioners only)
- Immunisation/Vaccines
- Drive Medical Assessment (Taxi/Uber/Diabetic/Racing)
- IV medicine management
- Travel Medicine
- Procedures
- Reports
- Pre-employment medical
- Skin Treatment
- Antenatal visits
- Urine Drug screening
- Allied Health and Pathology services
- Lost/Misplaced/Repeat prescriptions & referrals
- Transfer of History
*Late attendance, Cancellation & Fail to Attend Policy
If you are late to your appointment, fail to attend or cancel within 2 hours of the booked appointment schedule, this will attract an out of pocket $50.00 cancellation fee for standard appointments or $100 for procedure appointments, to be paid on the day or prior to the following visit.
By providing notice, you are allowing another patient to receive the quality care that they need from our busy clinic.
Contacting Your Health Professional
Phone calls to your doctor will be put through initially to the nurse if available or the nurse will return your call as soon as possible. The nurse will then discuss any concerns with your doctor and get him/her to phone you back as required. If your doctor has asked you to phone, please advise reception and you will be put through or a message will be taken for the Doctor to return your call as soon as possible.
Booking Appointments
Appointments may be booked via online (Hotdoc) or by calling: (03) 5902 8223 in person Monday to Friday 09:00 am – 05:30 pm and Saturday 09:00 AM – 02:00 PM and public holidays – closed or hours may vary. Regular appointment times are 15 minutes, if you feel you need longer, please discuss with the receptionist at time of booking.
New Patients Welcome
Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 10 minutes.
Walk-Ins are also acceptable.
New Patients accepted.
Appointments for health assessments, complex medical problems or removal of skin lesions and wound management, etc. all require extra time.
Whilst the Doctors aim to keep patients waiting times as short as possible, delays may occur.
Confidentiality-Privacy and Health Information
Your medical record is a confidential document. It is always a policy of this Practice to maintain security of personal health information. Information is only accessed by authorised members of staff for the purposes of improving or enhancing your health care.
After-hours Consultations
If you need urgent medical care and Botanic Ridge Doctors is closed, please contact (137 425).
Nearest Hospital
Casey Hospital – 62/740 Kangan Drive, Berwick 3860 | (03) 8768 1200
After Hour Services
Please call 13SICK (137425).
For emergencies we recommend contacting the local hospital or attend the Emergency Department at:
Casey Hospital
Address: 62/740 Kangan Drive, Berwick 3860
Phone (03) 8768 1200
If URGENT CARE is required, please call the Ambulance Service on 000
Email Policy: For all communication outside the software program that contains sensitive data/information, we prefer not to communicate via email.
Patient with Flu/COVID-19 Symptoms:
All our existing patients are requested to book a telehealth consultation if you have a cough, cold, sore throat or fever. This condition of entry applies to fully vaccinated residents only.
Book a telehealth consultation if you have tested POSITIVE for COVID-19 in the past 7 days.
Practice Policies
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at: http://www.nabs.org.au/ or by phoning 1800 246 945.
Compliments and Complaints
If at any time you have a concern, comment or suggestion please do not hesitate to fill in a “Compliment, Comment or Complaint” form (available in Botanic Ridge Doctors Waiting Room), contact Health Care Complaints Commission on Call 1300 582 113 between 9.30am and 3.00pm, Monday to Friday or mail to Level 12, 323 Castlereagh Street (corner of Hay St) SYDNEY NSW 2000
Reminder System
Botanic Ridge Doctors is committed to preventative health care and has a recall and reminder system in place for routine screening and care plans. You may get a text message, phone call or letter from time to time for the appointment.
Prescriptions
Check your medications regularly and ensure you have sufficient supply until your next appointment. An appointment is required for all repeat prescriptions.
Home Visits
Home Visits can be arranged in certain circumstances with a pre-booked arrangement with the doctor on call. Please contact the receptionist to discuss your needs. Remember; always call the ambulance service on 000 if you are experiencing severe pain or illness at any time.
Results
A follow up appointment is required to receive results. Telephone advice will only be made if authorised by your doctor. Botanic Ridge Doctors will attempt to contact you regarding any urgent results.
Location and Parking
There is Parking onsite around the building and in surrounding streets.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
Chronic Disease
Mental Health
Preventative Health & Lifestyle
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Botanic Ridge Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Botanic Ridge Doctors a Bulk Billing Practice?
Botanic Ridge Doctors is a mixed billing practice.
- We Bulk bill patients 16 and under
- DVA card holders
- Concession and Pensioner card holders
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (03) 5902 8223 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (03) 5902 8223.
